Overview of Online Police Services

The **Punjab Police** provides a dedicated online portal for citizens to register complaints, file First Information Reports (e-FIRs), and report lost articles. This initiative aims to improve police-citizen interaction, save time, and ensure transparency in the reporting process. These online services are available through the **Punjab Police Citizen Portal**, a key component of the state's digital governance efforts.

How to File an Online FIR (e-FIR)

The e-FIR facility is designed for registering complaints related to the theft of vehicles, mobile phones, or other valuable items where the identity of the culprit is unknown. The process is as follows:

1. Access the Portal: Visit the official Punjab Police Citizen Portal.
2. Register/Login: Create an account or log in with your existing credentials.
3. Fill the Form: Select the e-FIR service and provide details about the stolen property, date and time of the incident, and the location of the crime.
4. Submit: After submitting, you will receive a unique FIR number and a downloadable copy of the e-FIR. You can use this number for tracking and official purposes.

How to File a Lost Article Report

If you have lost a personal article such as a wallet, Aadhaar card, PAN card, or any other document, you can file a **Lost Article Report** online. This report is legally valid for obtaining a duplicate of your lost item.

1. Go to the Portal: Navigate to the Lost Article Report section on the Citizen Portal.
2. Provide Details: Fill in the details of the lost item, including its description, brand, and any specific identification numbers (if applicable).
3. Submit the Report: Upon submission, you will get a digitally signed copy of the report, which is sufficient for applying for new documents.

Important Official Portals and Contacts

There is a link below and to scroll.

• Punjab Police Citizen Portal: The primary portal for online services and complaint registration. https://ppsaanjh.in/
• Emergency Response Support System (ERSS): For any police, fire, or medical emergency. 112
• Cyber Crime Helpline: For reporting online fraud and cyber crimes. 1930