1. Key Online Services & How to Use Them

The department offers several online services through its affiliated portals, primarily for citizens in municipal areas. The most common service is online property tax payment:

How to Pay Property Tax Online (Shillong):

1. Visit the Official Portal: Go to the `Invest Meghalaya` or `e-District` portal, as some services are being integrated there.
2. Find the Service: Look for the "Property Tax Payment" service under the Urban Affairs Department section.
3. Enter Details: You will be required to enter your property assessment details, such as Holding Number and other identification details.
4. View and Pay Bill: The system will display your pending tax amount. Select a payment option (e.g., Net Banking, Debit/Credit Card) to complete the transaction. A digital receipt will be generated.

Other Online Services:

• Shillong Municipal Board (SMB) Services: The SMB website at smb.gov.in provides online application forms and information for services like Birth & Death Certificates, Business Licenses, and Water Tanker applications.

2. Major Projects & Schemes

The department is involved in several key initiatives to improve urban living and infrastructure:

• Shillong Smart City Mission: A major project focused on transforming Shillong into a sustainable and citizen-friendly city. Projects include smart parking, traffic management systems, and urban beautification.
• Housing Schemes: The Directorate of Housing implements schemes like `Pradhan Mantri Awas Yojana (PMAY)` to provide affordable housing to the urban poor and various other housing loans and programs.
• Urban Livelihood Missions: The department implements schemes like `DAY-NULM` and `Swarna Jayanti Shahari Rozgar Yojana (SJSRY)` to provide skill training and employment opportunities to the urban unemployed.

3. Important Helplines & Official Resources

• Department of Urban Affairs: megurban.gov.in
• Directorate of Housing: meghousing.gov.in
• Shillong Municipal Board (SMB): smb.gov.in
• Meghalaya Urban Development Agency (MUDA): mudashillong.gov.in
• Urban Affairs Office Contact:

  Phone: 0364-2225297 / 2221915

  Email: mudashillong[at]yahoo[dot]com

Eligibility Criteria

You'll need to meet certain age, income, or residential rules set by the department in charge. These requirements change depending on the state and the exact scheme. Make sure to check the official portal to see if you qualify before starting your application.

Required Documents

The exact paperwork changes depending on what you're applying for, but you should usually keep these ready:

• Identity proof like your Aadhaar Card, PAN Card, or Voter ID.
• Address proof such as a recent utility bill or rent agreement.
• A few recent passport-sized photos.
• Any specific forms or certificates related to your category.

General Application Process

Online Application

1. Go to the government portal handling this specific service.
2. Create an account or log in if you already have one.
3. Type in your personal details on the application form.
4. Upload clear scans of your supporting documents.
5. Pay the processing fee if the site asks for one.
6. Submit your form and keep the acknowledgment number safe so you can track it later.