BMC Online Services

• Birth Certificate
• Death Certificate
• Property Tax (Pay/View)
• Mutation (Name Change in Property Tax)
• Water Bill Payment
• Online Grievance Redressal
• Marriage Registration
• Building Permissions

Helplines

• BMC Control Room (24—7): 1916 (toll-free)
• BMC Website: https://portal.mcgm.gov.in
• Citizen Facilitation Centres (CFCs): Available in every ward office for offline help.

How to Apply (Online)

1. Go to BMC Official Portal.
2. Create/Login with citizen account.
3. Select the service (birth certificate, property tax, water bill, grievance, etc.).
4. Fill the application form and upload documents.
5. Pay fees online (if applicable).
6. Submit and note your application number.
7. Track status under "Track Application" section.

How to Apply (Offline at Ward Office)

1. Visit your local BMC Ward Office / Citizen Facilitation Centre (CFC).
2. Take and fill the form for the required service.
3. Attach self-attested documents + photos (if needed).
4. Submit at counter, pay fees, and collect receipt.
5. Track status via SMS/helpline or by visiting the office.

Eligibility Criteria

You'll need to meet certain age, income, or residential rules set by the department in charge. These requirements change depending on the state and the exact scheme. Make sure to check the official portal to see if you qualify before starting your application.