Overview of Online Police Services in Haryana

The Haryana Police Department offers several online citizen services to enhance public convenience and streamline police processes. These services are accessible through dedicated police portals and the integrated SARAL Haryana platform.

Key online services include:

• Online FIR Registration: For certain types of cognizable offenses, citizens can file a First Information Report online.
• Lost Article/Property Report: A simplified process to report lost documents or articles, often used for obtaining duplicates.
• Complaint Registration: For general complaints that may or may not lead to an FIR immediately.
• Character Certificate Requests: For employment or other verification purposes.
• Tenant/Domestic Help Verification: For ensuring safety and records.
• Event/Procession Permissions: For public gatherings.
• Stolen Vehicle Search: To check details of stolen vehicles.

These digital services aim to reduce the need for physical visits to police stations for routine matters.

Filing an Online FIR (e-FIR) in Haryana

An e-FIR (Electronic First Information Report) can be filed for certain types of cognizable offenses where the identity of the accused is unknown, or for specific property crimes. This facility is typically for non-emergency situations where immediate police intervention is not required at the scene.

Types of Incidents for Online FIR:

While the exact categories may vary and are subject to police guidelines, online FIRs are generally allowed for:

• Theft of Property: Such as vehicle theft (if the vehicle is lost and not snatched/robbed), mobile phone theft, house break-ins (where the accused is unknown).
• Snatching (where no injury is caused): For items like chains, bags, mobile phones, etc., without physical harm.
• Cyber Crimes: Specific types of cyber fraud or online harassment where immediate physical presence is not needed.

Important Note: For serious crimes, crimes involving injury, or where the accused is known, it is always recommended to visit the nearest police station immediately or call the emergency helpline (Dial 112).

Process to File Online FIR:

1. Visit the Official Portal: Go to the Haryana Police Citizen Services Portal or Harsamay Portal (often linked via SARAL Haryana or the main Haryana Police website).
   • Haryana Police Citizen Login
   • Services are also integrated with SARAL Haryana.
2. Register/Login: If you are a new user, register on the portal. Existing users can log in using their credentials.
3. Select "Complaint Registration" or "e-FIR": Navigate to the relevant section.
4. Fill in Details: Provide accurate and complete information:
   • Complainant Details: Your name, address, contact number, email ID, Aadhaar number.
   • Incident Details: Date, time, and exact place of occurrence of the crime.
   • Description of Incident: A clear, concise, and truthful description of what happened. Mention lost items (if any), their make, model, serial number, approximate value, etc.
   • Accused Details (if any): If the accused is known, you might need to register at the police station. Online FIRs are generally for unknown accused.
5. Upload Documents (if any): Attach scanned copies of any supporting documents like purchase bills, photos (for cybercrime), or other relevant proofs.
6. Submit Application: Review all details. Upon submission, an **FIR Number / Complaint ID** will be generated. Save this number carefully.
7. Acknowledgement: You will usually receive an SMS/email confirmation with the FIR number.

The registered e-FIR is forwarded to the concerned Police Station for verification and further action. Police may contact you for more details.

Filing a Lost Article/Property Report Online in Haryana

A Lost Article Report (LAR) or Lost Property Report is different from an FIR. It is generally filed for items that are lost (e.g., wallet, mobile phone, documents like Aadhaar, PAN card, driving license, educational certificates) and not stolen/robbed with criminal intent. This report is crucial for obtaining duplicate copies of lost documents or for insurance claims.

Benefits of Online Lost Article Report:

• Easy and quick registration without visiting a police station.
• Immediate generation of an acknowledgement receipt which serves as proof of loss.
• Useful for applying for duplicate documents (e.g., passport, driving license, mark sheets, Aadhaar).

Process to File Lost Article Report:

1. Visit Harsamay Haryana / SARAL Haryana Portal:
   • Access through Harsamay Haryana (Police Citizen Services) or SARAL Haryana.
2. Login/Register: Create an account or log in.
3. Select "Registration of Lost Property": Find this service under police or citizen services.
4. Fill in Details:
   • Complainant Details: Your personal information, contact details.
   • Details of Lost Article:
     • Type of article (e.g., Mobile Phone, Wallet, Documents).
     • Specific item (e.g., Aadhaar Card, Driving License, Pan Card, Samsung Mobile, etc.).
     • Brand, model, serial number (for electronics like mobiles/laptops).
     • Document number (for lost documents).
     • Date and time of loss.
     • Place of loss (exact location).
     • Brief description of how it was lost.
5. Submit and Print Acknowledgement: After submission, a unique **Lost Article Report Number** will be generated. You can immediately print or download the digitally signed acknowledgement. This acknowledgement can be used to apply for duplicate documents.

No police investigation usually follows a Lost Article Report, as it's for documentation purposes.

Checking FIR / Lost Report Status & Downloading FIR

Citizens can easily track the status of their online FIRs or lost article reports:

1. For FIR Status:
   • Visit the Haryana Police official website or Harsamay/SARAL portal.
   • Look for "Track Application Status" or "View FIR".
   • Enter your FIR Number / Complaint ID, name, or other relevant details.
   • You can often download a copy of the registered FIR once it's finalized.
2. For Lost Article Report Status:
   • You usually get an instant acknowledgement for Lost Article Reports. If you need to retrieve it later, you can often re-access it on the Harsamay/SARAL portal by entering your unique report number or personal details.
3. Centralized Portal (CEIR for Mobiles): If your mobile phone is lost/stolen, you should also report it on the Central Equipment Identity Register (CEIR) portal (www.ceir.gov.in) to block its IMEI and prevent misuse. This requires a police report number (FIR/Lost Report).

Tracking online helps citizens stay informed about their reported incidents.

Important Helplines & Official Resources

For any police-related assistance or to verify information, always use official government channels:

• Emergency Helpline (All India): Dial **112** (for Police, Fire, Ambulance - integrated emergency response system).
• Police Control Room (PCR): Dial **100** (Traditional Police Helpline).
• Women Helpline: Dial **1091**.
• Child Helpline: Dial **1098**.
• Cyber Crime Helpline (National): Dial **1930** (or visit cybercrime.gov.in).
• Haryana Police Official Website:
  Official Website: haryanapolice.gov.in
  Provides general information, district police contacts, and links to citizen services.
• Harsamay Haryana Portal (Police Citizen Services):
  Official Website: harsamay.gov.in
  Direct portal for various police-related citizen services.
• SARAL Haryana Portal:
  Official Website: saralharyana.gov.in
  Many police services are integrated here, offering a unified platform.
• Haryana State Police Complaint Authority:
  Official Website: spcahry.nic.in
  For grievances against police personnel.

In case of any emergency or serious crime, it is advisable to contact the police immediately through the helpline or visit the nearest police station.